Privacy Policy

1. Introduction

Refinal.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our financial analytics platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Organization details (company name, business type)
• Payment information (processed securely through third-party providers)
• Financial data you connect through integrations (Stripe, Revolut, Coingate, bank accounts)
• Communications with our support team

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (features used, pages visited, actions taken)
• Log data (IP address, access times, referring URLs)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Aggregate and analyze your financial data as requested
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure cloud infrastructure with SOC 2 compliance
• Regular backups and disaster recovery procedures

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing)
• Legal Requirements: When required by law, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: